Job Description

IT OFFICER

The IT Officer will be responsible for the daily IT needs of users in the organization, he/she will provide support to the company’s computer environment and IT infrastructure. The employee works within general methods and procedures, exercises considerable independent judgment to select proper course of action. He/she will ensure conformance to guidelines, methods, procedures, and policies related to IT and the organization has a whole.

Job Duties/ Responsibilities/Accountabilities:

• General Support
• Provide advice on the most suitable IT choices ·
• Provide technical support or training for systems and networks ·
• Act as link between end users and high-level support (provides L1 support) ·
• Install and configure software and hardware (printers, network cards etc.) ·
• Monitor system and network performance · Perform troubleshooting, repairs, and data restoration ·
• Performance maintenance activities (e.g. backups) ·and ensures the backup infrastructure works efficiently.
• Maintain licenses and upgrade schedules.
• Collaborate with other professionals to maintain standards and functionality.
• Manage network servers and technology tools.
• Develop expertise to train staff on modern technologies.
• Setting up of new user system
• Repair of faulty systems
• Printer set-up and troubleshooting
• Server maintenance and support
• Keeping of fault log.

Communication and Process

Self-Development:

• Continuously and actively engage in learning and development activities to improve competence in functional areas.
• Staying abreast of IT trends and best practices.
• Possess ongoing affiliations with IT personnel in successful companies and organizations that practice effective IT Management.

JOB SPECIFICATION

• BSC/HND in Computer Science/ Management Information system / Computer engineering from an accredited university.
• At least one of CCNA, MCP, MCTS, ITIL, MCSA, ECND
• Minimum of two years’ experience in IT Minimum 1 year experience in a similar IT support role

Con la etiqueta: Hibrido