Professional Services

Service Engineer/Technician

Published on: 12/12/22

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Service Engineer/Technician Job Description

For one of our clients we are recruiting a Service Engineer/Technician, who is responsible for the execution of the commissioning, repair and maintenance work as agreed by our client with the customer. He is technical accountable and works, independently or together with other technicians in the workshop or in field, in an efficient and professional manner.

Key Accountabilities / Responsibilities

  • Makes a risk assessment for every task;
  • Reports matters related to Safety, Health and Environment;
  • Advises the customer about shortcomings in the total system, which can prevent problems and offers a solution to these problems;
  • Assists his manager by identifying and providing solutions for service and warranty matters, depending on the complexity of the issues, special consultation with technical support may be required;
  • Prepares clear and complete service reports and ensures that these are submitted on time (warranty claims, working hours FAS etc;)
  • Registers the identified product quality issues in the systems;
  • Assists in project execution – installation support, commissioning etc;
  • Prepares inputs  for quoting out‐of‐warranty repairs;
  • Collects installed base information;
  • Continues learning and development to build up hands‐on service capability;
  • Technical education knowledge of electrical/mechanical/hydraulic  
  • Experience in the industry or comparable environment
  • Experience with pumps and controls or other similar products/systems
  • Flexible with working hours in order to meet customer’s expectations
  • SAP experience preferred – not mandatory
  • Ability to participate in work with processes or projects within the service environment