Senior Sales and Bookings Officer

Job Description

WTS Energy is looking for an enthousiastic Senior Sales and Bookings Officer to work for our client, a reputed Oil and Gas Services company

As a Senior Sales and Booking Officer, you will be responsible for sales revenue growth, customer acquisition and customer relationship management for the company by aiding sales activities.

Job Duties/ Responsibilities/Accountabilities:

Main tasks will include but are not limited to the following:

Main tasks will include but are not limited to the following:

·      Develop business and marketing plans in coordination with Sales Manager to achieve revenue goals

·      Participate in industry forums, client discussions, and conferences as a representative of the organization

·      Interface with customers via phone and e-mail to identify areas of opportunity and provide customers with marketing collateral to further develop their interest.

·      Maintain all relevant contact information and record all correspondence for appropriate actions in CRM tools (Salesforce, Action Plans)

·      Perform market research to identify new opportunities and engage team members to establish strategies for pursuing those new opportunities from initiation to completion

·      Prepare presentation slides and conduct sales presentations to client (internal and external)

·      Determine cross-selling opportunities of PASS’s products and solutions to internal, existing and potential customers

·      Develop and maintain strong customer relationships in order to generate high volume of prospective clients

·      Work with Training team to ensure 95% customer satisfaction

·      Respond to client queries regarding PASS’s products and services in a timely fashion

·      Supervise all bookings and ensure rates are appropriately imputed in booking application

·      Supply management with reports on customer needs, challenges, interests, competitive activities, and potential for new products and services

·      Develop and review business proposals for new and existing customers

·      Participate in tender review documentation process, bid management and review of contracts from clients

·      Assist Sales Manager in preparation of budget for the department and management meetings

·      Ensure all documentation (permits, company registration documents, project documents) are always updated.

Key Performance Indicators/ Performance Goals:

·      Variance between actual and planned activities.

·      Budget variance.

·      Achievement of revenue targets

·      Revenue growth

·      % growth in revenue per product and customer

·      Number of new customers

·      Market share/customer growth.

·      Cost to income ratio

·      Customer satisfaction level and retention rate

·      Turnaround time for issue resolution

·      Adherence to service levels

·      Staff engagement and development

QHSE Responsibilities

·      Perform their work in a safe manner.

·      Ensure by their actions, they do not put at risk, the health and safety of other employees, contractors, sub-contractors, visitors, clients or temporary staff.

·      Cooperate with management in the implementation of HSE initiatives.

·      Participate fully in HSE programs.

·      Report workplace hazards immediately to their managers/HOD’s. Each staff is expected to raise at least 12 hazard observations in a year.

·      Report any incidents or injury which occurs at, or in connection, with their work.

Requirements

Educational and Professional Qualifications

• Possess a Bachelor of Science/Social Science or Engineering degree in or related field from an accredited university.

Possession of additional professional qualifications will be an advantage

• 5 years post NYSC experience in business development/sales role. Previous experience in process industry/instrumentation/ Oil and Gas Industry, Food and Beverage industry

Key Competencies Requirements

·      Experience in bid management, tendering and project costing principles

·      Good understanding of business and product development cycle, leading practices, techniques and methodologies

·      Market/competitive analysis and research techniques

·      Project Management

·      Excellent written and verbal communication skills.

·      Top-notch analytical skills — Must have an eye for detail!

·      The ability to travel to meet clients, attend conferences and research new markets as needed.

BEHAVIOURAL:

·      Helpful and personable attitude with evident desire to assist all team members to perform effectively

·      Team player that goes beyond job requirement in solving problems and challenges

·      Ability to work under pressure and still meet up with given deadlines

·      Good relationship building, networking and marketing skills

·      Manage and prioritise time

·      Plan and Organize and schedule work

·      Possess effective communication skills to interact with diverse groups of people both in writing and in speaking without getting misunderstood

·      Analytical and be able to transfer complex information from several points of view and communicate effectively.