Oil and Gas Project Services

Senior Customer Service Representative (chemicals /manufacturing)
Published on: 02/9/21

Middle East
United Arab Emirates
Job Description

WTS Energy is seeking to hire Sr. Customer service representative for one of its client who is a reputed Chemicals company.

Job Description

  • To bring value to our Middle East customers and to Company by producing and supplying a quality product and service in a timely and cost-effective manner safely.
  • Familiarity with particular local import & finance/tax requirements for sales in the ME region
  • Accept customer orders from key customers in the region and perform timely and accurate the order entry into SAP system following the actual processes
  • Issuance and processing of import purchase orders from Company ME to Company Head office, Germany as well as respective interco sales orders
  • Manage local consignment stocks i.e. inventory replenishment and consumption recording based on forecasted demand and reported consumption
  • Support sales in managing administrative aspects and local governmental requirements e.g. obtaining documents and permits such as import licenses from local authorities
  • Proactively contact existing customers to pursue business opportunities by promoting product offerings and soliciting orders.
  • Confirm oral and written quotations, reviewing all information and promoting a complete package of Company Products.
  • Receiving and logging customer complaints/problems and taking ownership of the situation. Liaising as necessary to ensure that the customer receives an appropriate and timely response.
  • Process credit/debit notes for bonus, claims, etc.
  • Coordinate return of goods from customers or local warehouses
  • Ensure the credit limit & collections procedures are followed
  • Participates in projects or special assignments as needed

Required Skills

  • Highly professional and service-orientated telephone manner with ability to liaise with customers and employees at all levels.
  • Team player. Self-motivated. Flexible. 
  • Experience with local Import/Export processes and regulations
  • Detail oriented

Required Experience

Customer service experience, preferably in a manufacturing/Chemical industry


Preferred Qualifications

  • Knowledge of SAP, Microsoft Office Package especially excel
  • Fluent in English