WTS Energy is seeking to hire Sr. Customer service representative for one of its client who is a reputed Chemicals company.
- To bring value to our Middle East customers and to Company by producing and supplying a quality product and service in a timely and cost-effective manner safely.
- Familiarity with particular local import & finance/tax requirements for sales in the ME region
- Accept customer orders from key customers in the region and perform timely and accurate the order entry into SAP system following the actual processes
- Issuance and processing of import purchase orders from Company ME to Company Head office, Germany as well as respective interco sales orders
- Manage local consignment stocks i.e. inventory replenishment and consumption recording based on forecasted demand and reported consumption
- Support sales in managing administrative aspects and local governmental requirements e.g. obtaining documents and permits such as import licenses from local authorities
- Proactively contact existing customers to pursue business opportunities by promoting product offerings and soliciting orders.
- Confirm oral and written quotations, reviewing all information and promoting a complete package of Company Products.
- Receiving and logging customer complaints/problems and taking ownership of the situation. Liaising as necessary to ensure that the customer receives an appropriate and timely response.
- Process credit/debit notes for bonus, claims, etc.
- Coordinate return of goods from customers or local warehouses
- Ensure the credit limit & collections procedures are followed
- Participates in projects or special assignments as needed
- Highly professional and service-orientated telephone manner with ability to liaise with customers and employees at all levels.
- Team player. Self-motivated. Flexible.
- Experience with local Import/Export processes and regulations
- Detail oriented
Customer service experience, preferably in a manufacturing/Chemical industry
- Knowledge of SAP, Microsoft Office Package especially excel
- Fluent in English