Field Service Technician

Job Description

We are currently looking for several Field Service Technicians from Sweden to work in Stockholm, for a leading engineering company in Europe and the US, specializing in the growing field of electric vehicle chargers.

Operating as a key member of Company’s European team, the Field Service Technician will be responsible for all post-sale technical field support. This role is solutions, integration and services oriented focusing on finding solutions for their customers, over their best customer experience on owning Company’s EV charging. 

• FST will be required to install, Maintain, and repair equipment

• FST will also be required to attend customers to service and repair all of the above equipment and diagnose and fault find to resolve the reported issues.

• At times FST will be required to interact with challenging customers and communicate effectively.

• Independent & responsible working and confident to seek help, support, and advice as necessary.

Key responsibilities for the role:

• Work closely with regional and global customer support centres and other FSTs to achieve optimal outcomes for company and its customers.
• Execute all field service activities (e.g. install, test, commission, diagnose, repair, support, etc) on company’ systems according to company’s Policies and Procedures, and/or coordinate external teams on the execution of those activities
• Liaise with all clients/suppliers in a professional and courteous manner with a view to improve company’s reputation within the industry and increase business opportunities.
• Work with subcontractors on site and remotely, by guiding and monitoring them throughout their interventions on company products, representing it in alignment with our company values. For time to time, you will be required to audit their services and reports to secure the upmost quality and accuracy of their services and reports.
• Comply with all necessary safety procedures, as reflected in company’s Policies and Procedures
• Work within ISO9001 equivalent quality Standards, and any other local regulation or company regulation
• Attend product training courses (in the UK and abroad) and work towards completion of company’s Professional Certificate in order to build competence in providing technical assistance and support to our customers.
• Escalate as appropriate, situations where customer satisfaction is compromised and to ensure contractual obligations are met
• Maintain good communications and team working with all Stakeholders.
• Understand and comply with Siemens work instructions, quality policy and codes of conduct policies and regulatory requirements at all times.
•  Ensure material parts are processed in accordance with Siemens’ policies.
• Complete personal administration in a timely and accurate manner.
• Identify any opportunities to improve efficiency and effectiveness of company processes.
• Generate and submit timely high-quality reports and other technical documentation outputs from your work, on the field and outside the field, using the defined systems. In addition to specified reports, it is expected you provide product improvements where you see fit and feed-back customer input.
• Be hands on and work in accordance with the defined SOPs
• Work in accordance to the schedule provided to you in a weekly base
• Travel to the company sites as required
• Performed integration, validation and verification testing, by collaborating with internal teams and vendors to integrate, debug, fix and improve products, documenting development phases and monitor systems.

Requirements

• Relevant qualifications such Electrical and Electronic

• Good experience with general electronics design and familiarity with processor-controlled devices

• Experience working with LV mains to 480VAC and DC systems up to 1000V

• Affinity working with PCBs/ESD sensitive equipment

• High level ability to understand the environment at the site.

• High level understanding of safety regulations and requirements

• Maintaining high levels of health & safety standards

• Capable in Diagnosing Mechanical & Electrical faults

• Initiative, resourcefulness, a mature and positive attitude to work

• Good communication skills within the team and customer environment

• Self-motivated and able to work as part of a team

• Ability to adapt and a willingness to learn and undergo training

• Working indoors or outdoors at customer premises

• To be presentable, polite, and courteous, addressing customers in a professional and friendly manner and with empathy