Job Description

WTS Energy is looking for an enthousiastic Senior Sales and Bookings Officer to work for our client, a reputed Oil and Gas Services company
As a Senior Sales and Booking Officer, you will be responsible for sales revenue growth, customer acquisition and customer relationship management for the company by aiding sales activities.
 
Job Duties/ Responsibilities/Accountabilities:
Main tasks will include but are not limited to the following:

• Develop business and marketing plans in coordination with Sales Manager to achieve revenue goals
• Participate in industry forums, client discussions, and conferences as a representative of the organization
• Interface with customers via phone and e-mail to identify areas of opportunity and provide customers with marketing collateral to further develop their interest.
• Maintain all relevant contact information and record all correspondence for appropriate actions in CRM tools (Salesforce, Action Plans)
• Perform market research to identify new opportunities and engage team members to establish strategies for pursuing those new opportunities from initiation to completion
• Prepare presentation slides and conduct sales presentations to client (internal and external)
• Determine cross-selling opportunities of PASS’s products and solutions to internal, existing and potential customers
• Develop and maintain strong customer relationships in order to generate high volume of prospective clients
• Work with Training team to ensure 95% customer satisfaction
• Respond to client queries regarding PASS’s products and services in a timely fashion
• Supervise all bookings and ensure rates are appropriately imputed in booking application
• Supply management with reports on customer needs, challenges, interests, competitive activities, and potential for new products and services
• Develop and review business proposals for new and existing customers
• Participate in tender review documentation process, bid management and review of contracts from clients
• Assist Sales Manager in preparation of budget for the department and management meetings
• Ensure all documentation (permits, company registration documents, project documents) are always updated.

Key Performance Indicators/ Performance Goals:

• Variance between actual and planned activities.
• Budget variance.
• Achievement of revenue targets
• Revenue growth
• % growth in revenue per product and customer
• Number of new customers
• Market share/customer growth.
• Cost to income ratio
• Customer satisfaction level and retention rate
• Turnaround time for issue resolution
• Adherence to service levels
• Staff engagement and development

QHSE Responsibilities

• Perform their work in a safe manner.
• Ensure by their actions, they do not put at risk, the health and safety of other employees, contractors, sub-contractors, visitors, clients or temporary staff.
• Cooperate with management in the implementation of HSE initiatives.
• Participate fully in HSE programs.
• Report workplace hazards immediately to their managers/HOD’s. Each staff is expected to raise at least 12 hazard observations in a year.
• Report any incidents or injury which occurs at, or in connection, with their work.

Requirements

• Educational and Professional Qualifications
• Possess a Bachelor of Science/Social Science or Engineering degree in or related field from an accredited university.
• Possession of additional professional qualifications will be an advantage
• 5 years post NYSC experience in business development/sales role. Previous experience in process industry/instrumentation/ Oil and Gas Industry, Food and Beverage industry 

Key Competencies Requirements

• Experience in bid management, tendering and project costing principles
• Good understanding of business and product development cycle, leading practices, techniques and methodologies
• Market/competitive analysis and research techniques
• Project Management
• Excellent written and verbal communication skills.
• Top-notch analytical skills — Must have an eye for detail!
• The ability to travel to meet clients, attend conferences and research new markets as needed.

BEHAVIOURAL:

• Helpful and personable attitude with evident desire to assist all team members to perform effectively
• Team player that goes beyond job requirement in solving problems and challenges
• Ability to work under pressure and still meet up with given deadlines
• Good relationship building, networking and marketing skills
• Manage and prioritise time
• Plan and Organize and schedule work
• Possess effective communication skills to interact with diverse groups of people both in writing and in speaking without getting misunderstood
• Analytical and be able to transfer complex information from several points of view and communicate effectively.