WTS Energy is looking for an enthousiastic Senior Sales and Bookings Officer to work for our client, a reputed Oil and Gas Services company
As a Senior Sales and Booking Officer, you will be responsible for sales revenue growth, customer acquisition and customer relationship management for the company by aiding sales activities.
Job Duties/ Responsibilities/Accountabilities:
Main tasks will include but are not limited to the following:
- Develop business and marketing plans in coordination with Sales Manager to achieve revenue goals
- Participate in industry forums, client discussions, and conferences as a representative of the organization
- Interface with customers via phone and e-mail to identify areas of opportunity and provide customers with marketing collateral to further develop their interest.
- Maintain all relevant contact information and record all correspondence for appropriate actions in CRM tools (Salesforce, Action Plans)
- Perform market research to identify new opportunities and engage team members to establish strategies for pursuing those new opportunities from initiation to completion
- Prepare presentation slides and conduct sales presentations to client (internal and external)
- Determine cross-selling opportunities of PASS’s products and solutions to internal, existing and potential customers
- Develop and maintain strong customer relationships in order to generate high volume of prospective clients
- Work with Training team to ensure 95% customer satisfaction
- Respond to client queries regarding PASS’s products and services in a timely fashion
- Supervise all bookings and ensure rates are appropriately imputed in booking application
- Supply management with reports on customer needs, challenges, interests, competitive activities, and potential for new products and services
- Develop and review business proposals for new and existing customers
- Participate in tender review documentation process, bid management and review of contracts from clients
- Assist Sales Manager in preparation of budget for the department and management meetings
- Ensure all documentation (permits, company registration documents, project documents) are always updated.
Key Performance Indicators/ Performance Goals:
- Variance between actual and planned activities.
- Budget variance.
- Achievement of revenue targets
- Revenue growth
- % growth in revenue per product and customer
- Number of new customers
- Market share/customer growth.
- Cost to income ratio
- Customer satisfaction level and retention rate
- Turnaround time for issue resolution
- Adherence to service levels
- Staff engagement and development
QHSE Responsibilities
- Perform their work in a safe manner.
- Ensure by their actions, they do not put at risk, the health and safety of other employees, contractors, sub-contractors, visitors, clients or temporary staff.
- Cooperate with management in the implementation of HSE initiatives.
- Participate fully in HSE programs.
- Report workplace hazards immediately to their managers/HOD’s. Each staff is expected to raise at least 12 hazard observations in a year.
- Report any incidents or injury which occurs at, or in connection, with their work.
Requirements
- Educational and Professional Qualifications
- Possess a Bachelor of Science/Social Science or Engineering degree in or related field from an accredited university.
- Possession of additional professional qualifications will be an advantage
- 5 years post NYSC experience in business development/sales role. Previous experience in process industry/instrumentation/ Oil and Gas Industry, Food and Beverage industry
Key Competencies Requirements
- Experience in bid management, tendering and project costing principles
- Good understanding of business and product development cycle, leading practices, techniques and methodologies
- Market/competitive analysis and research techniques
- Project Management
- Excellent written and verbal communication skills.
- Top-notch analytical skills — Must have an eye for detail!
- The ability to travel to meet clients, attend conferences and research new markets as needed.
BEHAVIOURAL:
- Helpful and personable attitude with evident desire to assist all team members to perform effectively
- Team player that goes beyond job requirement in solving problems and challenges
- Ability to work under pressure and still meet up with given deadlines
- Good relationship building, networking and marketing skills
- Manage and prioritise time
- Plan and Organize and schedule work
- Possess effective communication skills to interact with diverse groups of people both in writing and in speaking without getting misunderstood
- Analytical and be able to transfer complex information from several points of view and communicate effectively.
