Job Description
WTS Energy is looking for an enthusiastic Sales & Bookings Officer to work with our client, reputed Oil and Gas Services company.
Job Duties/ Responsibilities/Accountabilities:
Main tasks will include but are not limited to the following:
- Assist in developing business and sales plans in coordination with Sales Manager to achieve revenue goals
- Participate in industry forums, client discussions, and conferences as a representative of the organization
- Identify new opportunities and engage team members to establish strategies for pursuing those new opportunities
- Interface with customers via phone and e-mail to identify areas of opportunity and provide customers with sales and
- marketing collateral to further develop their interest.
- Maintain all relevant contact information and record all correspondence for appropriate actions in CRM tools
- (Salesforce, Action Plans)
- Assist to prepare presentation slides and conduct sales presentations to client (internal and external)
- Determine cross-selling opportunities of PASS’s products and solutions to internal, existing and potential customers
- Develop and maintain strong customer relationships in order to generate high volume of prospective clients
- Assist internal sales team in following up with quotations when required
- Respond to client queries regarding PASS’s training certificates, products and services in a timely fashion
- Respond to enquiries regarding availability of courses and advising customers accordingly
- Dealing with booking enquiries received through post, e -mails, telephones
- Maintain all relevant contact information and record all correspondence for appropriate
- actions
- Handle customer enquiries relating to re-certification of training and booking of courses
- Carry out weekly checks on provisional bookings and waiting lists of customers
- Liaise with other departments to ensure smooth running of the Customer Service department
- To ensure that the company reputation and quality is maintained at all times
- To undertake such other duties and responsibilities as commensurate with the nature of the
- post as detailed in the departmental quality documents
Key Performance Indicators/ Performance Goals:
- Ensuring monthly Sales targets are met working with team and Sales Manager
- Generate Sales from leads and convert prospects to buying customers
- OPITO weekly report
- Send weekly and Monthly Report of Revenue generated from bookings done.
- Review and daily update of revenue represented on presentation.
- Ensure sales discount is maintained at not more than 5% at the reviewed pricing
- Monitor departmental expenses in accordance with approved budget
- Ensure 100% compliance with policies, processes, SLAs and regulatory guidelines
- Ensure that bookings are accurate and imputed on time.
- Timely response to all client query.
- Timely response and submission of RFQs and ITTs (Request for Quotes and Invitation to Tenders)
- Timely registration of our company with Clients
- Ensure up to date registration with relevant regulatory bodies ( Nipex, NUPRC, OGTAN etc.)
- Conduct and evaluate customer satisfaction survey twice a year.
- Provides updated email clients database
- Ensures that Onsite bookings are accurately imputed into Shield and checks with bookings team member
QHSE Responsibilities
- Perform their work in a safe manner.
- Ensure by their actions, they do not put at risk, the health and safety of other employees, contractors, subcontractors, visitors, clients or temporary staff.
- Cooperate with management in the implementation of HSE initiatives.
- Participate fully in HSE programs.
- Report workplace hazards immediately to their managers/HOD’s. Each staff is expected to raise at least 12 hazard
- observations in a year.
- Report any incidents or injury which occurs at, or in connection, with their work.
Requirements
Educational and Professional qualifications
- Possess a Bachelor of Science/Social Science or Management degree in or related field from an accredited university. Possession of additional professional qualifications will be an advantage
- 2-3 years post NYSC experience in Sales/Bookings role. Previous experience knowledge in Oil & Gas, Construction, Finance, FMGC or any other industry
Key competencies requirements
- Good understanding of business and product development cycle, leading practices, techniques and methodologies
- Market/competitive analysis and research techniques
- Excellent written and verbal communication skills.
- Top-notch analytical skills — Must have an eye for detail!
- The ability to travel to meet clients, attend conferences and research new markets as needed
Behavioural:
- Helpful and personable attitude with evident desire to assist all team members to perform
- effectively
- Team player that goes beyond job requirement in solving problems and challenges
- Ability to work under pressure and still meet up with given deadlines
- Good relationship building, networking and marketing skills
- Manage and prioritise time
- Analytical and be able to transfer complex information from several points of view and
- communicate effectively.
