Job Description

Job Description

WTS Energy is looking for an enthusiast IT Specialist to work with one of our clients, a reputed Oil and Gas services company. The IT Specialist will be responsible for the daily IT needs of users in PAL, he/she will provide support to the company’s computer environment and IT infrastructure. The employee works within general methods and procedures, exercises considerable independent judgment to select proper course of action. He/she will ensure conformance to guidelines, methods, procedures, and policies related to IT and the organization has a whole.

Duties/ Responsibilities/Accountabilities:

• Provide advice on the most suitable IT choices
• Provide technical support or training for systems and networks
• Act as a link between end users and high-level support (provides L1, and L2 support)
• Install and configure software and hardware (printers, network cards, etc.)
• Monitor system and network performance
• Perform troubleshooting, repairs, and data restoration
• Performance maintenance activities (e.g. backups)
• Maintain licenses and upgrade schedules
• Collaborate with other professionals to maintain standards and functionality
• Manage network servers and technology tools
• Ensure security through access controls, backups, and firewalls
• Develop expertise to train staff on modern technologies
• Build technical documentation, manuals, and IT policies
• Maintains centralized documentation of all network system changes and inventory of all such systems.
• Ensures licenses, registrations, renewals, etc. related to information systems and operations and/or services are up to date
• Management of the information systems supports the helpdesk.
• Manage the maintenance of the server, storage and network, and other data center infrastructure within the company
• Oversees the installation, configuration, support, and administration of database-driven business application software on windows and or Linux/UNIX environments
• Define hardware and software standards in conjunction with stakeholders and clients and keep an inventory of computer hardware and monitor usage.
• Responsible for implementing backup and disaster recovery procedures. Oversees the performance of periodic backups and the integrity of such backups, reviews transaction data backup, restores and archiving of old data
• Manage the maintenance of the server, storage and network, and other data center infrastructure within the company
• Updating PAL group IT Policies and procedures

Self-Development:

• Continuously and actively engage in learning and development activities to improve competence in functional areas.
• Staying abreast of IT trends and best practices.
• Possess ongoing affiliations with IT organizations and personnel in successful companies and organizations that practice effective IT Management.
• Key Performance Indicators/ Performance Goals:
• % availability of infrastructure, Information systems, applications, and servers
• Percentage of projects completed on time.
• Duration of downtime
• The number of unattended support requests.
• Customer Satisfaction Level
• The average number of hours of staff availability per day for customer inquiry

QHSE Responsibilities

• Perform their work in a safe manner.
• Ensure by their actions, they do not put at risk, the health and safety of other employees, contractors, sub-contractors, visitors, clients, or temporary staff.
• Cooperate with management in the implementation of HSE initiatives.
• Participate fully in HSE programs.
• Report workplace hazards immediately to their managers/HOD. Each staff is expected to raise at least 12 hazard observations in a year.
• Report any incidents or injury which occurs at, or in connection, with their work.
• Requirements
• BSC/HND in Computer Science / Eng. / Electrical Eng. from an accredited Institution
• Item 1 is mandatory, and any of Item 2 below
• MCSA/MCSE (Server Administrator, Application Infrastructure, Enterprise Administrator Enterprise Messaging Administrator, Network Infrastructure, Technology Specialist, Desktop Administrator).
• CCNA, ITIL, COBIT 5,
• Working Knowledge of VMware or Hyper-V would be an added advantage
• Minimum 3-5 years experience in IT System Engineering and Support Role

Key Competencies Requirements

• User Requirements Analysis
• Network and Capacity Planning
• Knowledge of Wireless Systems
• Knowledge of Unified Communications
• Knowledge of Data Communications
• Network management and troubleshooting
• Very good understanding of the workings of relevant IT infrastructure, management processes/procedures, practices/ methodologies, IT security systems, and applications
• Strong knowledge of the workings of relevant operating systems and typical business applications (enterprise systems, etc.)
• Working knowledge of various latest hardware, software, network, and security solutions and their application/possible use in the company’s environment.
• Strong appreciation of IT service management concepts principles and methodologies
• Appreciation of solutions development cycle, principles, and techniques 

Behavioural Requirements 

• Must be analytical and able to analyze complex information from several points of view and communicate effectively to management, operational, and technical personnel.
• Helpful and personable attitude with an evident desire to assist all employees to perform effectively
• Ability to multitask and manage conflicting deadlines and tight schedules
• Must exhibit the highest level of personal and professional integrity
• Excellent Team player that goes beyond job requirement
• Excellent relationship-building and networking skills
• Political savvy, maturity, tact, and the ability to relate with various categories of people
• Flexibility and willingness to work beyond strict job requirements in a small but rapidly growing organization.
• An enterprising attitude that is quick to search out alternative solutions to needs or problems