Field Service Technician

General Summary:

The Field Service Technician is responsible for field service applications, system diagnostics, pump commissioning, fire pump commissioning and other service related functions.

 
Principal Duties and Responsibilities:

  • Provide pump start up, supervised start-up, commissioning, and re-commissioning services to end users and sales channel partners for the company’s pumps and fire systems.
  • Provide system diagnostics, analysis and recommendations as required by customers.
  • Provide technical expertise to end-users.
  • Develop innovative ideas for the growth of parts and service business through service related activities.
  • Perform field diagnostic service such as laser alignment and vibration analysis.
  • Provide in-depth support to sales for the key accounts program including the development of site survey formats, economic justifications for new equipment, etc.
  • Provide technical sales support as required from time to time to key account customers.
  • Perform repair, start up, installation and removal of all product lines.
  • Provide training to end users as required by contractual agreements.
  • Play a key role in the development, creation and production of Service training programs.
  • Provide a source of general technical and business advice and guidance, specific and general to Management team that is specific to field service.
  • Provide knowledge and expert advice to Service department and co-workers.
  • Maintain a professional image to reflect the company in the best possible light.
  • Participate in sales opportunities as required by management.
  • Document service visits with written trip reports & visual evidence as necessary.
  • Promote and advocate the company’s products and services as situations permit.
  • Perform work, promote teamwork and communicate in conjunction with our culture and corporate standards (Safety/Environmental, Quality, Continuous Improvement, Communication, Internal Controls, etc.).
  • Report leads for future service opportunities based on contacts with end users

 

Requirements

Required Knowledge, Skills, and Abilities:
  • Computer literacy essential on all normal Office applications.
  • Knowledge of the company’s business systems is preferred
  • Product knowledge and experience with hydraulics and pumping systems to a very high level is required.
  • Must be able to hold a valid Passport
  • Must be able to travel up to 75% to Asia and some countries in Africa along with some domestic locations.
 
Education and Experience:
  • Bachelor’s degree or equivalent in a technical subject preferred.
  • 5+ years relevant technical experience considered in lieu of technical degree is relevant
  • International travel experience preferred.