Warranty Manager

  • Regions
  • Country United States
  • City chicago
  • Type of Employment Permanent
  • Job number WTSBob.Daus25201

About the job

The Warranty Manager is responsible for creating and expanding the existing and extended warranty programs along with clearly identifying key metrics for which to measure various warranty parameters in order to drive improvement actions across all company branded pump products within the Americas Region.  The Warranty Manager will have responsibilities towards strategic initiatives and programs to improve the warranty process and other processes within the organization and be the corporate champion and subject matter expert for warranty.
                Strategy & Planning
  • Lead pre-implementation phase of development by evaluating proposals in order to identify potential problem areas, and make the appropriate recommendations.
  • Ensure that development projects meet business requirements and goals, fulfill end-user requirements, and identify and resolve systems issues.
  • Review and analyze existing application effectiveness and efficiency, and then develop strategies for improving or leveraging these systems
  • Work with Finance, Sales, and other teams to create the necessary reports that bring awareness to warranty cost across all products & markets.  Participate in meetings, visit customers, be visible. 
  • Optimize complete warranty process across total value chain (customer, Sales unit, Production, Quality, Group)
Operational Management
  • Manage and provide direction for the Warranty work in support of business operations.
  • Identify and resolve program errors
  • Provide technical leadership to project managers and programmers working on development project teams
  • Cultivate, disseminate, and enforce functional policies, procedures, and quality assurance best practices


Education and Experience
Bachelor of Science degree or equivalent experience in Warranty, Quality and/or Engineering is required; MBA is preferred.
  • 5+ years overall experience delivering warranty solutions
  • Experience restructuring warranty programs in an industrial organization is required; experience working in a global organization across multiple countries is strongly preferred.
  • Formatting Contracts, Special Agreements, and Responses as required
  • Contract review and customer flow down
  • Ability to lead and influence others
  • Proven experience to establish and maintain a strong teamwork capacity
  • High level of customer service
  • Strong organization skills
  • Ability to take on multiple projects at one time
  • Ability to travel up to 25% and maintain a valid passport
Key Collaborating Partners
  • Customer Service
  • Regional Service Leaders, Americas
Adhering to Principles and Values
Deciding and Initiating Action
Leading and Supervising
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