Sales and Service Manager

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  • Regions Middle East
  • Country United Arab Emirates
  • City Abu Dhabi
  • Job number WTSZM24944

About the job

Key Responsibilities
  • Develop a team and system for the Sales and Service in MENA
  • Provide routine service support to Sales Representatives in strategic district accounts to execute agreed upon customer system assurance and continuous improvement plans.
  • Work closely with current customers, in your own defined territory, to understand business needs and recommend continuous improvement and innovation plans that will maintain and grow sales within your assigned territory.
  • Develop strong relationships with the key stakeholders in both your own assigned territory, and in the strategic district accounts where you provide service support to other District Sales Representatives.
  • Generate and execute sales plans in your existing customer base, and with other assigned prospective customers, to meet defined territory profit increase goals. Target % sales time will be approximately 20-40%.
  • Provide technical support to customers; identifying and resolving customer challenges, escalating as required.
  • Engage in problem solving by performing system analysis, interpreting data and providing written recommendations to ensure customer operations are performing at optimal levels.
  • Actively sell and support MENA innovations and technology in both your own assigned territory and in the strategic district accounts where you provide service support to other District Sales Representatives.
  • Travel within assigned sales territory
Location : Abu Dhabi/Dubai 
Type       : Staff Role 



  • Bachelor’s degree in Engineering (Chemical, Mechanical, Industrial), or Life Sciences (Biology, Chemistry, etc.)
  • 10+ years of successful technical service, technical sales, sales engineering, engineering or field sales support experience
  • Must have a strong mechanical aptitude
  • Water treatment or specialty chemical industry experience
  • Working knowledge of boilers, cooling towers, and wastewater treatment systems
  • High computer application literacy (including Microsoft Office Suite, and ability to learn internal business systems)
  • History of working in a field that required autonomy and self-motivation
  • Prior experience that required excellent communication skills
  • Prior experience that required excellent organizational skills
  • Prior experience that demonstrates a strong work ethic and ability to multi-task
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